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Forum: VirtualDJ Technical Support

Topic: Audio Breaking up in multi monitor configuration

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I have been trialling VDJ 8.2 in various situations most have been problem free, however, I have one example which is in a club with two 65” Screens and a 32” Monitor for visuals and feeding into the house PA for audio.
My rig is
HP Envy DV6 with
Intel i7 2.4GHz Processor
8GB Ram
1TB HDD
32GB SSD
NVidea 630M Graphics with 2GB Ram
Traktor Audio2 Sound Card
1 TB External HDD
I am outputting video via HDMI from the onboard Intel Graphics card which is also running VDJ because the NVidea card only sends the output via VGA as far as I can tell. Distribution of the HDMI output is through a powered splitter.
I have no apparent issue with video but audio suffers interruptions and therefore the singer has issues because the backup music stutters and has gaps or pauses.

https://www.facebook.com/steve.mctague/videos/10154301943342220/

 

geposted Sun 19 Jun 16 @ 7:08 am
djdadPRO InfinityDevelopment ManagerMember since 2005
Have you tried to increase the latency of the used sound card ?
Are you using the ASIO drivers ? Have you tried with the WASAPI ones ?

Also see if the Audio2 is selected as the default OS sound card and choose the the computer's built-in instead.
 

geposted Sun 19 Jun 16 @ 11:02 am
djdad wrote :
Have you tried to increase the latency of the used sound card ?
Are you using the ASIO drivers ? Have you tried with the WASAPI ones ?

Also see if the Audio2 is selected as the default OS sound card and choose the the computer's built-in instead.


Thanks DJ Dad.
I can confirm I have done all of your suggestions and more.
For some reason only one WASAPI driver can be used at a time.
I have trialled audio using inbuilt sound driver, external sound cards with controller attached and not...
Believe me this is very frustrating. Because 8.1 works fine!
 

geposted Sun 19 Jun 16 @ 1:16 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
mxkiwi wrote :
For some reason only one WASAPI driver can be used at a time.


So you are using more than 1 sound card in your Audio setup ? What is that exactly - can you post a screenshot ?

 

geposted Sun 19 Jun 16 @ 2:03 pm
I can explain.
I use WASAPI for Traktor Audio 2 -Master
I have to use ASIO for Stanton DJC-4 - Headphone
I have even gone so far as to exclude use of headphones and only use master.
Issue still exists.
So what do you want a screen shot of exactly?
 

geposted Mon 20 Jun 16 @ 4:03 am
mxkiwi wrote :
I can explain.
I use WASAPI for Traktor Audio 2 -Master
I have to use ASIO for Stanton DJC-4 - Headphone
I have even gone so far as to exclude use of headphones and only use master.
Issue still exists.
So what do you want a screen shot of exactly?


Further .... now besides audible breaks there is now also a underlying crackle.
 

geposted Mon 20 Jun 16 @ 8:37 am
mxkiwi wrote :
I have been trialling VDJ 8.2 in various situations most have been problem free, however, I have one example which is in a club with two 65” Screens and a 32” Monitor for visuals and feeding into the house PA for audio.
My rig is
HP Envy DV6 with
Intel i7 2.4GHz Processor
8GB Ram
1TB HDD
32GB SSD
NVidea 630M Graphics with 2GB Ram
Traktor Audio2 Sound Card
1 TB External HDD
I am outputting video via HDMI from the onboard Intel Graphics card which is also running VDJ because the NVidea card only sends the output via VGA as far as I can tell. Distribution of the HDMI output is through a powered splitter.
I have no apparent issue with video but audio suffers interruptions and therefore the singer has issues because the backup music stutters and has gaps or pauses.

https://www.facebook.com/steve.mctague/videos/10154301943342220/



Latest update 8.2 b3268 does noting to resolve this

 

geposted Tue 21 Jun 16 @ 4:16 am
SOLVED WITH BUILD 3286
 

geposted Fri 01 Jul 16 @ 4:36 am


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