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Forum: VirtualDJ Technical Support

Topic: Can't use inputs on my Hercules Rmx

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Hello everyone, I have a problem with my controller and I don't know how to resolve it. I've already tried to reinstall both the drivers multiple times with multiple versions.
Outputs work well both in WDM and in ASIO mode, but I'm unable to use the inputs the controller has.
Here you can see that in the WDM mode outputs work while inputs don't https://imgur.com/a/P1v4R ;
here that in the ASIO mode I'm unable to add inputs but outputs work https://imgur.com/a/FK49u ;
here that in the ASIO mode (after I've restarted VDJ a few times), it gives me different names for the outputs but they still work https://imgur.com/a/vER6V ;
here that if I try to add inputs to the previous situation both outputs and inputs won't work, unless I remove the new inputs https://imgur.com/a/91Wdo .
If I set "USB streaming 1-2 + Line In 1-2" I can here sounds from my external player in every case, but I can't mix the song and it will continue even in VDJ if a deck is playing. With "USB Streaming 1-2 (Default)" I can't here anymore the sound but nothing else changes.
I've tried to install ASIO4ALL, I've selected it in VDJ (the channels were something like "Hercules DJ Control Rmx input 1") and both outputs and inputs seemed to work, but when I hit play the waveform moved like a very short loop without audio, and VDJ said "impossible to create the audio buffer". Sometimes this error occurs with the normal ASIO settings, but very rarely
What can I do to use my inputs again? Yes, they used to work the first times but I must have messed somewhere with the settings.

Controller: Hercules DJ Control Rmx
VDJ Version: v8.2 b3752
MIDI Mapping: factory default
DJHERCULES MIX Series Control Panel: ASIO, 44kHz, 16bit, 480 (10ms), USB streaming 1-2,
MIDI channel for controls: 1
Installer package: 1.HDJS.2018 (2018/01/11)
Firmware: 1.0.6.31
Driver: 6.2.4.0
DJAPI: 2.1.1.0
CPL: 2.0.14.4
 

geposted Wed 21 Feb 18 @ 8:32 pm
DJ PhatsoPRO InfinityHercules Support TeamMember since 2005
 

geposted Fri 23 Feb 18 @ 1:35 pm
As a Home User, he should still be able to use the set up for 10 minutes before needing to restart the software.
 

geposted Fri 23 Feb 18 @ 5:21 pm
It worked flawlessly the first times, I don't know what I did twrong to get this error
 

geposted Fri 23 Feb 18 @ 8:42 pm


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