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Forum: VirtualDJ Technical Support

Topic: this is no bueno.

Dieses Thema ist veraltet und kann veraltete oder falsche Informationen enthalten.

2 issues.. the first is this weirdness:


and the second: hit the spacebar to start a song and the screen froze (yes I had a backup pc running so no dead air) but after we closed I saved the application hang report from windows event viewer before I left the club from what happened tonight and from the previous incident.
we don't have the pc connected to the internet while the club is open so error/crash reporting isn't normally an option.


if anyone can shed some light on either of these issues it would be much appreciated

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-14T06:46:23.000000000Z" />
<EventRecordID>54632</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <EventData>
<Data>virtualdj8.exe</Data>
<Data>8.2.3780.0</Data>
<Data>1094</Data>
<Data>01d2fc3a613821e1</Data>
<Data>608</Data>
<Data>C:\Program Files (x86)\VirtualDJ\virtualdj8.exe</Data>
<Data>246b19cb-6860-11e7-9831-f46d049e2a6f</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
------------------------------------------------------------------------------------------------------------
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-14T06:46:23.000000000Z" />
<EventRecordID>54632</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <EventData>
<Data>virtualdj8.exe</Data>
<Data>8.2.3780.0</Data>
<Data>1094</Data>
<Data>01d2fc3a613821e1</Data>
<Data>608</Data>
<Data>C:\Program Files (x86)\VirtualDJ\virtualdj8.exe</Data>
<Data>246b19cb-6860-11e7-9831-f46d049e2a6f</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
-------------------------------------------------------------------------------------------------------------------
 
geposted Fri 14 Jul 17 @ 8:36 am
PachNPRO InfinityMember since 2009
The first file count is the total amount of files in your db I believe.

I get the same bug sometimes too. But I can not reproduce it. It just happens sometimes.
For me it happens if you are searching for a song and delete the search by press and hold the backspace key.
MAYBE the bug will occure, most times it doesn't.
 
geposted Fri 14 Jul 17 @ 12:28 pm
PachN wrote :
The first file count is the total amount of files in your db I believe.

I get the same bug sometimes too. But I can not reproduce it. It just happens sometimes.
For me it happens if you are searching for a song and delete the search by press and hold the backspace key.
MAYBE the bug will occure, most times it doesn't.


but the thing is...its not the total amount. we use a separate internal drive to hold all the music and videos. no folders - just individual files - and the total count is 19,291 files... (more or less) with any others we play brought in on either the other dj's thumbdrive or external drive. when I have to plug in one of my drives (rarely) mine is set up the same - no folders - just files.

and I can't regularly reproduce the bug either. I can sit there and try to make it do it under the exact same conditions and over and over nothing happens.. then *poof* I hit backspace while the search field is highlighted and it freezes with music playing. but it doesn't freeze if I deselect the text in the search box and press backspace.. I did notice that video freezes when this happens tho but the rest of the computer keeps chugging along.


 
geposted Fri 14 Jul 17 @ 1:04 pm
i'm wondering if we should raise separate support tickets for this.
 
geposted Sat 15 Jul 17 @ 1:10 pm
and here we go again. this one had no warning just like the others.

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: virtualdj8.exe
P2: 8.2.3848.0
P3: 5993bfb7
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 433ef860-8956-11e7-aea5-f46d049e2a6f
Report Status: 3

XML View

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-08-25T05:29:01.000000000Z" />
<EventRecordID>55583</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>AppHangTransient</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>virtualdj8.exe</Data>
<Data>8.2.3848.0</Data>
<Data>5993bfb7</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>0</Data>
<Data>433ef860-8956-11e7-aea5-f46d049e2a6f</Data>
<Data>3</Data>
</EventData>
</Event>
 
geposted Sat 26 Aug 17 @ 2:29 am
anyone?
Bueller?
 
geposted Sun 27 Aug 17 @ 1:10 am
djdadPRO InfinityDevelopment ManagerMember since 2005
What fields do you have visible in the Browser ? Any chance you have the "File Date" visible ?
 
geposted Sun 27 Aug 17 @ 10:52 pm
I have skin setup just about the same at home as at club except maybe the file type not being listed as a field. so that is one I can answer here (other than that I would have had to wait until Wednesday evening)


 
geposted Mon 28 Aug 17 @ 3:36 am
First of all, have you cleaned your database from missing files ?
 
geposted Mon 28 Aug 17 @ 11:38 am
will have to do that and any other things to try on Wednesday when the club re-opens.
 
geposted Mon 28 Aug 17 @ 8:37 pm
9:49pm local time.
database cleaned.
disk defragged.
back-up pc running as always.
will be here till roughly 2-2:15am local
 
geposted Thu 31 Aug 17 @ 2:50 am
still having issue with incorrect file count showing until switching back and forth between folders. other than that no program hangs yet *knock on wood*
 
geposted Thu 31 Aug 17 @ 5:44 am
I'm not saying that the error is because of this, but does all your files reside on the root of the I: drive ? I don't see any folder structure on the vdjfolders you send me...
How many files do you have on the root of your I: drive ?

Edit: Let me guess ? 19314 ???
How many of them are audio and how many are video ? And did you had any filter applied at the time you shot the video above ? (e.g. show only video, or show only audio)
 
geposted Thu 31 Aug 17 @ 4:02 pm

no folders - bare secondary drive for all media storage was added to pc then all music and video files (no karaoke) the only other media files are stored in MyDocuments and are used for in-house promotions - small promotional video clips and images played through TellyMedia and. TellyVisuals

currently 19337 files on drive I: (added some this evening)
4828 video both .mp4 and .vob file types with the majority being .mp4
14509 .mp3 files
show only music and video files

no folder structure because there aren't any folders except the vdj folder with 'folders' and the database
 
geposted Fri 01 Sep 17 @ 1:32 am


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