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Topic: Pioneer DDJ SX3 (new unit as of Jan. 2019 w/black dot) Shake Freeze waveform
dlware7PRO InfinityMember since 2013
Hello everyone. I want to see if anyone else has experienced this issue. I received the unit about a week ago so it's the latest unit w/ the black dot from Pioneer. I'm experiencing the same issue with (3) different Pioneer Controllers - DDJ SX2, DDJ SZ, DDJ SX3. NO issues with Numark N4 controller. Also, the same issue is experience on a different laptop for all 3 Pioneer controllers. Numark N4 controller play fine on the different laptop.

Issue: Randomly, the song waveform "shake" and audio freeze for about 10 secs (no audio) then continue playing. Both decks experience the issue. This is happening on the Pioneer controllers on different laptops. Issue seems to only occur with Virtual DJ 8 and Pioneer controllers.

Pioneer 1.02 firmware is installed on the DDJ SX3 (just received shipment from Pioneer this month (January 2019) - newest controller with black dot). Driver 1.00 (only driver) is installed. The latest firmware and driver installed for other controllers as well.

OS
Windows 10 (64bit)

PC Specs:
HP
Product Name
15-p030nr
Product Number
G6R14UA
Microprocessor
1.7GHz up to 2.7GHz AMD Quad-Core A8-5545M APU
Microprocessor Cache
4MB L2 Cache
Memory
8GB DDR3L SDRAM (1 DIMM)
Video Graphics
AMD Radeon HD 8510G graphics with up to 4224MB total graphics memory
Display
15.6-inch diagonal HD WLED-backlit touchscreen display (1366x768)
Hard Drive
1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection

Troubleshooting:
-Verified latest drivers, BIOS, VDJ 8 update, firmware etc. are installed.
-Uninstalled and reinstall Pioneer driver
-Disabled USB Suspend Setting
-Disabled Sleep, Hibernate, etc. Power Options (include Hard Drive)
-Unchecked Allow Windows to Power Down Pioneer Driver
-Test different USB ports (tested on a different laptop all together)
-Test different USB cord and original USB cord.
-Change buffer size settings per Pioneer website. No success. Restored to default.
-Changed default Sound Device to per Pioneer Forum. No Success.
-Perform clean install of DDJ SX3 driver

geposted Sun 27 Jan 19 @ 8:24 pm
HP machines are notorious for having bad drivers that cause latency issues.

Try a letency monitor to see if the spikes correspond with the sound drop-outs.

geposted Sun 27 Jan 19 @ 10:29 pm
dlware7PRO InfinityMember since 2013
Thanks. I will give it a try. However, here are the specs from my other PC that is experiencing the same issue and it's an Acer. It's not just the HP. I appreciate your response.

Acer
Windows 10 x64
Ideapad320
AMD A12-9720P quad-core 2.7-3.6GHz 2MB cache (User Benchmark CPU score: 35)
Graphics (GPU) AMD Radeon R7 integrated graphics (User Benchmark GPU score: 8)
System Memory (RAM) 8GB
Storage 1000GB (1TB) HDD

geposted Sun 27 Jan 19 @ 11:00 pm
dlware7PRO InfinityMember since 2013
Here is some common software information on both Windows 10 PCs experiencing the problem. ALL software is up-to-date.

- Norton Security 22.16.3.21
- Malwarebytes 3.6.1.2711
- AMD Radeon Graphics Driver
- CCleaner

geposted Sun 27 Jan 19 @ 11:07 pm
Pioneer ASIO driver .... try increasing the latency in the Pioneer control panel

geposted Sun 27 Jan 19 @ 11:07 pm
dlware7PRO InfinityMember since 2013
Disabled all of the security software and still experienced the same result.

geposted Sun 27 Jan 19 @ 11:09 pm
dlware7PRO InfinityMember since 2013
Interesting finding is Windows 7 works okay with the DDJ SX3 on an older Acer laptop that has an Intel display driver.

geposted Sun 27 Jan 19 @ 11:19 pm
maybe your controller requires intel processor? check your specs on controller.

geposted Mon 28 Jan 19 @ 4:40 am
dlware7PRO InfinityMember since 2013
Great point and very helpful. Here are the specs of the DDJ SX3. I have confirm it works on a Win7 PC with Intel. I'm hoping to test this weekend on a Win10 PC with an Intel processor and graphics card. I will confirm when testing is completed. I really appreciate everyone help.

Windows:

Windows® 10, 8.1, 7 (the latest service pack)
CPU: Intel® processor Core™ i7, i5, i3: 1.07 GHz or above

Memory: 4 GB or more of RAM

geposted Tue 29 Jan 19 @ 3:54 am
It's always best to buy Intel for this very reason. Some software/hardware works exclusively on Intel (well it is the most popular CPU) so avoiding AMD is best.

geposted Tue 29 Jan 19 @ 5:34 pm
i heard alot of problems with windows 10 for thats the reason i run windows 7 until i get a higher performce computer such I7 with 8 core 12 ram speed 4.8 gigs the i might or at least think on trying windows 10. stick to what works and works well.

geposted Wed 30 Jan 19 @ 2:02 am
YES!!! I'M experiencing the SAME exact issue with my DDJ-SX3!! Sent back to Pioneer MULTIPLE times to "fix"! VERY frustrating and UNPROFESSIONAL!

I also have a AMD laptop...

geposted Fri 22 Mar 19 @ 6:11 am