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Forum: VirtualDJ Technical Support

Topic: VDJ 8 crashes two or three times per night

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beloudPRO InfinityMember since 2010
VDJ 8 being used in a club to play music and videos six nights a week. Running on a high-powered PC, Windows 10, pro version of VDJ8. Pioneer DDJ controller.

A couple times per night the program shuts down, and comes back up, but nothing is ever written in the Crash Log. And the PC doesn't seem to be having an issue Windows doesn't seem to be recovering from anything.

First question is why isn't it recording an event in the error system, and two, any ideas what may be causing this issue?
 

geposted Sun 03 Mar 19 @ 8:21 pm
beloudPRO InfinityMember since 2010
Pioneer DDJ-SX2 controller. Missed the extension earlier.
 

geposted Sun 03 Mar 19 @ 8:24 pm
Which error system are you looking at?
 

geposted Sun 03 Mar 19 @ 9:33 pm
beloudPRO InfinityMember since 2010
forceclose in the VirtualDJ folder. Is there another one to look at?
 

geposted Sun 03 Mar 19 @ 9:41 pm
Which build?, 32 or 64bit?, are you running any plugins?
 

geposted Sun 03 Mar 19 @ 11:18 pm
beloudPRO InfinityMember since 2010
64bit. No plugins. Is there a way to turn on error tracking or somewhere I should be looking for those codes?
 

geposted Mon 04 Mar 19 @ 3:11 am
AdionPRO InfinityCTOMember since 2006
If you are connected to the internet while the crash happens a crash log should be uploaded.
 

geposted Mon 04 Mar 19 @ 4:50 am
beloudPRO InfinityMember since 2010
But where can I view what happened so I can correct it?
 

geposted Mon 04 Mar 19 @ 5:01 am
AdionPRO InfinityCTOMember since 2006
You can't view them yourself.
There have not been any crash logs uploaded to your account recently though.

Do you only get the crashes with the 64-bit version, or also with the 32-bit version?
 

geposted Mon 04 Mar 19 @ 5:10 am
beloudPRO InfinityMember since 2010
Update on the issue - When VDJ crashes it deletes some of the files from the hard drive.

So now, my quesiton is it a VDJ issue, Windows, or possible hard drive issue?
 

geposted Mon 11 Mar 19 @ 1:12 pm
beloud wrote :
So now, my quesiton is it a VDJ issue, Windows, or possible hard drive issue?


It doesn't sound like a VDJ crash
When VDJ crashes it usually just reboots, and then keep on playing

 

geposted Mon 11 Mar 19 @ 1:27 pm
ORNEDIHome userMember since 2015
hi guys , I'm using version 8 on Mac OS Mojave. it still crashing even the system restarts. the thing I've noticed is, it crashing when mixing specially on video tracks.
please I need help to fix that right away.
 

geposted Thu 21 Mar 19 @ 2:39 pm


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