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Forum: VirtualDJ Technical Support

Topic: the 8th generation CPU in the new laptops

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chakerhPRO InfinityMember since 2006
Dear team of Virtual DJ
I am a VJ and DJ that plays in all sorts of venues.
I would like to thank you for the best DJ software in its versatility...
But i would like to inform you of a problem that i'm facing with new laptops that come with the 8th generation CPU.
When the second display like any sort of monitor is disconnected, the screen of my computer freezes with the music video in full frame also freezed, and the second display only showing the wallpaper of my desktop.
I can't play another song or do anything until i restart the laptop.
So the only solution is force restarting the laptop which would be bad in the middle of a party.
This issue is occurring in Virtual DJ 7 and 8.
For further details, please refer to the attachment
In advance, thank you for your help.
 

geposted Wed 30 Oct 19 @ 4:32 pm
What GPU does your computer have?
 

geposted Wed 30 Oct 19 @ 4:37 pm
New laptops at the moment are 10th gen.

8th gen is two years old now.
 

geposted Wed 30 Oct 19 @ 4:41 pm
AdionPRO InfinityCTOMember since 2006
If you actually have to restart the laptop my guess would be a driver problem. Might be worth to try and download the Intel video drivers from the Intel website
 

geposted Wed 30 Oct 19 @ 4:45 pm


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