Quick Sign In:  

Forum: VirtualDJ Technical Support

Topic: VDJ 2021 crashes with Impulse 500
Hi. I'm having issues with Virtual DJ and Hercules Impulse 500 crashing sometimes when I use my mouse.

I was watching Thess Fisher on Twitch on Thursday demonstrating the Impulse 500 white and exactly the same thing happened to her. Here is the clip https://www.twitch.tv/thessfischer/clip/HedonisticDeterminedBubbleteaPRChase-lZaO1Phee8JfCC2S?filter=clips&range=7d&sort=time

I'm using Windows 10 and Virtual DJ. My mouse is wired, Thess is using a Mac, Serato and a wireless mouse which I presume has a dongle. My controller is plugged into a USB 3.2 port.

The VDJ logfile says nothing.
In the clip, Thess was able to still use the controller and the software, when it happens to me however, VDJ totally freezes then crashes to desktop the controller doesn't respond to input commands. VDJ should auto-recover, but it doesn't. The log file is empty but windows event viewer says:
Faulting application name: virtualdj.exe, version: 8.5.6747.0, time stamp: 0x6183b005
Faulting module name: virtualdj.exe, version: 8.5.6747.0, time stamp: 0x6183b005
Exception code: 0xc0000409
Fault offset: 0x0000000000db8011
Faulting process ID: 0x30e4
Faulting application start time: 0x01d80a2e4c6137a4
Faulting application path: C:\Program Files\VirtualDJ\virtualdj.exe
Faulting module path: C:\Program Files\VirtualDJ\virtualdj.exe
Report ID: 5d3123c2-faf0-4e37-a62f-0dba37b8427a
Faulting package full name:
Faulting package-relative application ID:

Can someone help me please?

Windows 10
AMD Ryzen 9 5900x
16gb Ram
Virtual DJ V8.5-64 b6747


geposted Sat 15 Jan 22 @ 10:38 pm