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Forum: VirtualDJ Technical Support

Topic: Updated to latest Virtual DJ software, lost my Pro license

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Hey, I'm a monthly Pro subscriber - just paid up a week ago for October. Yesterday I updated my Virtual DJ software to the new version. Was working fine for about 20 minutes and then it stopped letting me use my Pioneer controller, saying that I have an expired license on my account. Anyone experiencing this with the update? When I click on my account it says I have no license.
 

geposted Sun 11 Oct 20 @ 7:48 pm
My guess is that you logged into the software using the wrong account?
Maybe the same account you used to sign into this page?
Because there is only 1 star under your name and it's saying "Home user"
It should have 3 stars and say "Pro subscriber", if the login you used to sign in had a valid pro subscriber license
 

geposted Mon 12 Oct 20 @ 7:59 am
 

geposted Wed 14 Oct 20 @ 10:27 am


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