smboards
I am experiencing the craziest HW glitch I have ever seen. Clearly it is not an issue with VDJ itself, reaching out for support in hope somebody has met the same problem and has some insights.
HP Elitebook i5. Clean install (factory reset yesterday). Every piece of HP crap that comes installed by default - removed. Numark NVII controller with latest ASIO driver (works flawlessly with my other computer). In a nutshell - setup as clean as it can be.
When playing in VDJ I experience total freeze of UI and audio every 10-30 seconds (random). Freeze length varies from milliseconds to 5-6 seconds. It seems to be related to USB connection because during the longer freezes the audio settings page shows Reconnecting for the Numark audio device.
And now the crazy part - when I disconnect external power the problem immediately disappears. Reconnect the power - freeze occurs. I have even harmonized the advanced power settings for plugin and battery scenarios. Nothing helps. I am mystified.
Any good pointers would be greatly appreciated.
HP Elitebook i5. Clean install (factory reset yesterday). Every piece of HP crap that comes installed by default - removed. Numark NVII controller with latest ASIO driver (works flawlessly with my other computer). In a nutshell - setup as clean as it can be.
When playing in VDJ I experience total freeze of UI and audio every 10-30 seconds (random). Freeze length varies from milliseconds to 5-6 seconds. It seems to be related to USB connection because during the longer freezes the audio settings page shows Reconnecting for the Numark audio device.
And now the crazy part - when I disconnect external power the problem immediately disappears. Reconnect the power - freeze occurs. I have even harmonized the advanced power settings for plugin and battery scenarios. Nothing helps. I am mystified.
Any good pointers would be greatly appreciated.
geposted Sun 17 Oct 21 @ 8:07 am
wickedmix
might want to get a new power brick for the laptop first of all.
have you tried a quality powered external usb hub
also do you have your usb devices set to not sleep?
example of a quality hub pay attention to the watts it supports
https://www.amazon.com/Anker-PowerIQ-Charging-MacBook-Surface/dp/B00VDVCQ84/ref=sr_1_4?dchild=1&keywords=anker+usb+hub&qid=1634484009&sr=8-4
have you tried a quality powered external usb hub
also do you have your usb devices set to not sleep?
example of a quality hub pay attention to the watts it supports
https://www.amazon.com/Anker-PowerIQ-Charging-MacBook-Surface/dp/B00VDVCQ84/ref=sr_1_4?dchild=1&keywords=anker+usb+hub&qid=1634484009&sr=8-4
geposted Sun 17 Oct 21 @ 3:21 pm
smboards
Actually I figured out the solution. Absolutely amateur mistake by me to assume that clean install of the computer is the best setup. USB driver update from HP solved the problem. Anyways, one of the strangest issues I have ever seen.
geposted Mon 18 Oct 21 @ 9:39 am