VirtualDJ - Updating profile

PRO InfinityMember since 2006

I j ust bought VDJ 3.4 and want to upgrade my old profile on this forum.

But for some reason I can only log on using my old profile, and cannot log on using my new profile

I have the serial number for the product, but when I enter it I get an error message instead.

Do I have to create a brand new profile?

Thank you in advance..

JK in Toronto

geposted Sat 13 May 06 @ 11:16 pm

sbangs

PRO InfinityMember since 2004

contact support

geposted Sun 14 May 06 @ 1:14 am

Chromolli02 Country: DE

Home userMember since 2003

http://www.virtualdj.com/contact/

geposted Sun 14 May 06 @ 1:23 am

DJ-ALF

PRO InfinityModeratorMember since 2005

And remember to use email adress you used to purchase VDJ.

geposted Sun 14 May 06 @ 2:49 am

Superstom

PRO InfinityMember since 2003

You have to logon with your current (old) account. Then at the menu bar just above "Hello...." You have to click on "Modify my profile". Here you fill in your serial and you're automatically "upgraded" to professional user.
You could also click this link to modify your profile: http://www.virtualdj.com/fusers/modifuser.html
Ewout

geposted Sun 14 May 06 @ 2:32 pm

sbangs

PRO InfinityMember since 2004

what error message do you recive?

geposted Mon 15 May 06 @ 11:17 pm

JeremK

PRO InfinityModeratorMember since 2004

@ dj skyfxl:

The error messages this user receives or could receive is none of your business. This is team matter. And only e-service can take care of this.

geposted Tue 16 May 06 @ 1:42 pm

sbangs

PRO InfinityMember since 2004

sorry was only trying to help :(

geposted Tue 16 May 06 @ 7:00 pm

sirslick

PRO InfinityMember since 2006

Thanks, I'll try updating my profile now.

I don't like my current tag as a 'no license user' even though the version of VDJ that I used to use came with my Hercules console. I didn't illegally download it!

Also to Skyfxl - thanks for your concern. I know you were only trying to help...

geposted Thu 18 May 06 @ 10:33 pm

sirslick

PRO InfinityMember since 2006

Okay, I put in my correct serial number and still get this error message:

Invalid Virtual DJ serial or email - (please check that your email is the one you used when you bought Virtual DJ) -

I know it's the correct serial number cause I used it to download version 3.4.

Help!

geposted Thu 18 May 06 @ 10:52 pm

Superstom

PRO InfinityMember since 2003

For this problem contact e-service: http://www.virtualdj.com/contact/
Ewout

geposted Thu 18 May 06 @ 11:02 pm

sirslick

PRO InfinityMember since 2006

Thanks all for the great advice but I finally figured it out!

Turns out when I bought V 3.4 the site asked me for a brand new login and I selected a new ID and password.

So now anytime I logon here I will do so with my new account name & password.

Big ups to VDJ and the very helpful community here!!

JK in Toronto

geposted Fri 19 May 06 @ 2:21 am