MISSJVB
Hello, I"m still a newbie and very frustrated. I used the VDJ free version with my beginners controller Gemini CNTRL7, it came with the purchase of the controller. It worked fine, except that I couldn't use the headphone mix so I decided to upgrade to the $19 a month Pro version, mainly so I can use the advanced features like configurations, being able to hear the headphone mix. I know the controller is old and beginners but it worked fine before. I'm not doing this professionally at this point, still learning and just having fun. Now that I made the purchase, the controller doesn't work and it says I need to purchase the PRO version. I'm so confused and frustrated any help suggestions please?
geposted Wed 14 May 14 @ 2:48 pm
Dan (djtouchdan)
If you say you've purchased Pro subscription - this isn't showing on your account at the moment.
The forums aren't the place for these queries - try contacting support: http://www.virtualdj.com/contact/index.html
The forums aren't the place for these queries - try contacting support: http://www.virtualdj.com/contact/index.html
geposted Wed 14 May 14 @ 8:57 pm
MISSJVB
I've contacted support but can't get a helpful answer. My purchase shows in paypal, sent another reply to support with paypal receipt and hope to be able to solve this. Thanks.
geposted Thu 15 May 14 @ 4:31 am
Dan (djtouchdan)
Your purchase now shows on your account.
Hopefully your issue is now resolved. Please let is know if you are still encountering issues.
Thanks :-)
Hopefully your issue is now resolved. Please let is know if you are still encountering issues.
Thanks :-)
geposted Thu 15 May 14 @ 4:35 pm
groovindj
The LE version will be version 7, and the new subscription is only for version 8 - so you'd have to download and use version 8 for the controller to fully work.
geposted Fri 16 May 14 @ 12:34 pm