I would very much like to get in touch with technical support, but unfortunately it's not that easy. i can't find an e-mail or a place to submit a ticket.
Maybe someone can help me?
The problem is that the license was purchased for a mail which unfortunately no longer exists. It says on this page that if you have this problem you should create a new account and then contact the team. But where can I do this?
Maybe someone can help me?
The problem is that the license was purchased for a mail which unfortunately no longer exists. It says on this page that if you have this problem you should create a new account and then contact the team. But where can I do this?
geposted Tue 24 Sep 24 @ 5:32 pm
locoDog
geposted Tue 24 Sep 24 @ 5:39 pm
and what happens next? there's a place to contact, but it's buggy, keeps giving some kind of error.
In fact, I would expect technical support to reply here and send me an email. Somehow this whole endeavour seems very unprofessional. :( This is not an insult, but my opinion. Maybe this will change if I get help quickly. at least that's what i expected when i bought.
In fact, I would expect technical support to reply here and send me an email. Somehow this whole endeavour seems very unprofessional. :( This is not an insult, but my opinion. Maybe this will change if I get help quickly. at least that's what i expected when i bought.
geposted Tue 24 Sep 24 @ 5:40 pm
kradcliffe
If you want one to one support you need a business license. The standard product includes the ticket support service only.
geposted Tue 24 Sep 24 @ 5:49 pm
and where can I submit this ticket to the support service?
is this company still registered in europe or somewhere where consumer laws do not apply at all?
is this company still registered in europe or somewhere where consumer laws do not apply at all?
geposted Tue 24 Sep 24 @ 6:02 pm
if you try to send a request for help, this is all the information your page has given out all day: Error processing request. Please try again later.
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please let me know when the technical problems on your site will be solved.
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please let me know when the technical problems on your site will be solved.
geposted Tue 24 Sep 24 @ 6:07 pm
very unprofessional service, I am very disappointed. I will definitely take you to consumer protection. I have not received any help so far.
geposted Wed 25 Sep 24 @ 7:17 am
Thank you, it took a while but it worked. Thanks for responding and resolving.
geposted Wed 25 Sep 24 @ 12:06 pm
groovindj
user27020745 wrote :
it took a while
Less than 24 hours. Atomix respond quickly compared to many others.
geposted Wed 25 Sep 24 @ 4:09 pm
kradcliffe
Try sending a ticket to Apple or Micro$oft and and see how you get on .....
geposted Wed 25 Sep 24 @ 4:42 pm