Troubleshooting - FAQ

TROUBLESHOOTING - FAQ

Screens don't work. They only have a message saying "MIDI OPERATION"
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Pioneer DDJ-RZX screens operate via a network connection that must be established between your computer and the controller.
Windows users: Please check your firewall and make sure that you allow incoming connections from both Private and Public networks for VirtualDJ
MAC users: Please open Settings->Network on your MAC and make sure that there's one active network connection that uses Pioneer DDJ-RZX as it's network interface. If not, create a new network connection on the same window and select Pioneer DDJ-RZX as network interface.

Screens don't work. They only show a VirtualDj logo.

For Pioneer DDJ-RZX screens to operate you need to download and install a special skin from this link and restart VirtualDj.

I don't get any sound out of DDJ-RZX. I use Windows 10.
As of June 2019 a Windows Update in combination with the way Pioneer drivers work, have caused some computers to be unable to reproduce sound through DDJ-RZX USB Audio Bus even from Windows Sound Control Panel. In order to fix, please follow these steps:

Open Windows Sound Control Panel with DDJ-RZX connected.
Click on "Playback" tab
Select your laptop's own audio interface.
Right click on it and select "Use as default playback device"
Right click on it again and select "Use as default communications device"
Select "Line - Pioneer DDJ-RZX" audio interface
Right click on it and select "Properties"
Click on "Advanced tab"
Deselect "Allow applications to take exclusive control of this device" option
Click "Apply" button
Click "Ok" button
Click on "Recording" tab
Select any of your laptop's own audio interface.
Right click on it and select "Use as default recording device"
Right click on it again and select "Use as default communications device"
Select "Line Input - Pioneer DDJ-RZX" audio interface
Right click on it and select "Properties"
Click on "Advanced tab"
Deselect "Allow applications to take exclusive control of this device" option
Click "Apply" button
Click "Ok" button
Click on "Playback" tab again
Select "Line - Pioneer DDJ-RZX" audio interface
Right click on it and select "Test" (make sure all channels and Master volumes are open)
If you can hear windows test tones coming out of DDJ-RZX you are ready.
Click on "Ok" button to close Windows Audio Control Panel
Start VirtualDJ and try to see if you have sound.

If you still don't have any sound please contact support: http://www.virtualdj.com/help/
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For further Technical features and specifications, visit
Pioneer DDJ-RZX
Product's Page

Hardware Integration Department 2019 - ATOMIX PRODUCTIONS

Reproduction of this manual in full or in part without written permission from Atomix Productions is prohibited.