ryannoise
After logging in, creating an account and registering my product: I have now been informed that my license has been canceled? whats the deal ? I went from being able to use the site and my account to natta ? :(
geposted Sun 28 Nov 10 @ 12:01 pm
Dan (djtouchdan)
Probably best if you put in a support ticket for this. Not going to get much from the users to be honest.
http://www.virtualdj.com/contact/index.html
http://www.virtualdj.com/contact/index.html
geposted Sun 28 Nov 10 @ 12:05 pm
ryannoise
Unfortunately, the forum seems to be the best place to have an issue resolved, rather than waiting days for a ticket response. Companies should be held accountable for their products and services, and respond in a professional manner instead of personal retaliation. So, basically, my ticket response to my first issue of getting my product registered after purchase-which happened to be a negative, yet appropriate forum post-is now my license canceled and no software access. Other customers should be aware of the real issues prior to purchase not after.
Notice my status..I've somehow gone from a pro user to no user??
Notice my status..I've somehow gone from a pro user to no user??
geposted Sun 28 Nov 10 @ 12:47 pm
Homeboy
ryannoise wrote :
Unfortunately, the forum seems to be the best place to have an issue resolved, rather than waiting days for a ticket response. Companies should be held accountable for their products and services, and respond in a professional manner instead of personal retaliation. So, basically, my ticket response to my first issue of getting my product registered after purchase-which happened to be a negative, yet appropriate forum post-is now my license canceled and no software access. Other customers should be aware of the real issues prior to purchase not after.
Notice my status..I've somehow gone from a pro user to no user??
Notice my status..I've somehow gone from a pro user to no user??
Since you feel the need to talk about this in the forum and not send a ticket like requested I will respond in the forum. When looking at the purchase I can see that our Credit Card Processing company has marked it as FRAUD. Now that could mean a couple different things. The instructions we would have gave in the TICKET would have been to contact your bank or our CC processing company.
They can be reached by submitting a TICKET. www.cardquery.com
As for your bank I am sure you know how to contact them if it is in fact not fraud ;)
geposted Sun 28 Nov 10 @ 12:58 pm