A Man and His Music
I have taken a deep breath, and asked The Baby Jesus and Oprah, for guidance in my response. Your statement "It appears that customers are not really that important," is nonsense and I mean that in a nice way. One of the main developers and a senior staff member, have been here to help you guys with this issue. This is evident all over this forum, with every issue. This is the issue as I see it. I can not reproduce this, and I gather support has not been able to reproduce this either. I have asked if you guys were on PCs, and still have not gotten an answer. If you are on Macs, I can't help you. If you are on PCs, list 3 tracks you are having trouble with, and I will try to download, and see if I have the same issue. We all have the same software, I hope. Meaning the latest release of 8. Let's not complicate things by going back and forth from 7 to 8. I would also like to limit this test to files that were cached in 8, not copied from 7. I would also like to keep Netsearch out of the picture, as these files are not under the paid subscription. We are talking about six guys in this thread that are having this issue, out of thousands of content unlimited subscribers. The support staff was here, when there was only two guys having this issue. Seems like you were important to me. As for the Traktor comment, The Baby Jesus told me to leave that alone, even though I did not know they had content unlimited.
geposted Fri 17 Oct 14 @ 3:37 pm
Billbwe
As I already said "I have given-up on this and even with the help of as you mention "baby jesus", this subject to me is closed. We were all PC though. I don't like people takin the "p###".
geposted Sun 19 Oct 14 @ 9:58 am
vidisco2000
Its was ALL fines downloaded in 8 from content unlimited that wont play off line...........not just a few files everything ! and I can't retest now because I have cancelled my subscription. Like i said before all files play when connected to the internet but none play when off line.
geposted Sun 19 Oct 14 @ 11:36 am
deejaysoleveni
Just bought VDJ8, when I "Download to Cache" the song shows up in the Download Content subfolder "Download queue" but whenever I log of the computer or close VDJ 7 or 8 it loses all those songs. How can I solve this problem????
geposted Wed 12 Nov 14 @ 10:48 pm
A Man and His Music
All of my tracks are in "Downloaded Content", not "download queue". Maybe that's your issue?
geposted Wed 12 Nov 14 @ 11:05 pm
deejaysoleveni
how can I move it from the queue to the download content? seems like that is the default folder chose by the VDJ software
geposted Wed 12 Nov 14 @ 11:56 pm
A Man and His Music
No, it's seems that your tracks are not actually downloading. I think the queue means that they are waiting to be downloaded. The default is to the Downloaded Content. Just to make sure that we are on the same page, are you paying for the content unlimited subscription?
EDIT: Just pulled from manual "The Download queue subfolder of the Content Unlimited folder will also provide the progress of all your downloads (can be more than 1 at the same time). This is so you can search for another song or focus to a different folder."
EDIT: Just pulled from manual "The Download queue subfolder of the Content Unlimited folder will also provide the progress of all your downloads (can be more than 1 at the same time). This is so you can search for another song or focus to a different folder."
geposted Thu 13 Nov 14 @ 12:39 am
deejaysoleveni
Thanks.. I was able to see them now of the right folder... thanks again
geposted Tue 18 Nov 14 @ 6:28 pm
vidisco2000
OK so I subscribed again to test and for whatever reason songs NOW PLAY OFF LINE :)
geposted Sun 23 Nov 14 @ 8:16 am
A Man and His Music
Glad it's working for you, as it has always worked for me. Maybe others will also try, because we all have the same subscription, only different machines and configurations.
geposted Mon 24 Nov 14 @ 2:38 pm
JoeyKJ
Had a problem last night with this issue of tracks not playing if not connected to the internet even though I used VDJ earlier in the day when I logged in to use it, but last night at my gig I couldn't use any CU files in my system... VDJ 7.4.2 WinPro 7.
geposted Mon 24 Nov 14 @ 5:12 pm
DJ Crash707
I cannot even get content unlimited to download anything at all now??? Anyone else having this issue? VDJ is allowed in my firewall, Content unlimited is set on yes in the config.
Any suggestions?
Thanks!
Any suggestions?
Thanks!
geposted Wed 10 Dec 14 @ 3:49 pm
A Man and His Music
Which service are you trying to access?
geposted Thu 11 Dec 14 @ 3:25 am
RobRoy
what are your CU settings ?
licence active ? (see in licence tab)
licence active ? (see in licence tab)
geposted Thu 11 Dec 14 @ 5:05 am
JoeyKJ
JoeyKJ wrote :
Had a problem last night with this issue of tracks not playing if not connected to the internet even though I used VDJ earlier in the day when I logged in to use it, but last night at my gig I couldn't use any CU files in my system... VDJ 7.4.2 WinPro 7.
...Having the same issue when not connected to internet, same computer happen last night at a gig Sunday, used it Saturday had internet, no problem then.. ...and I don't ever log out, but at start of VDJ it always ask me to log in?
geposted Mon 15 Dec 14 @ 9:33 pm
actionreplay2012
Hi. I’m having a cache problem. On some tracks it says cache expired please connect to the internet to refresh. That’s after doing a full cache refresh
After I’ve connected to the internet and play that track it’s fine will load offline. But won’t refresh all tracks at once. Please can you help
After I’ve connected to the internet and play that track it’s fine will load offline. But won’t refresh all tracks at once. Please can you help
geposted Thu 07 Jun 18 @ 10:47 pm