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Forum: General Discussion

Topic: Help

Dieses Thema ist veraltet und kann veraltete oder falsche Informationen enthalten.

Can anybody out there help me
 
geposted Sun 20 Mar 16 @ 7:09 pm
I think so, but it would help us if you give some more information about the help that you require ;-)
 
Ur right Im sorry. I purchased new license on friday. But it keeps telling me that I have the wrong license number.
 
That's out of my depth, I'm only a user, you gotta w8t till the Staff chime in.

But maybe ... after saving your database you could try to deinstall your VDJ and reinstall it again giving/logging in with your new login

I'm sure that someone can help you further if it doesn't work
regards
ray
 
What controller do you have, and what license did you buy?

Some controllers look identical but are branded with a different manufacturer (e.g. DJ2GO), so you need to make sure you buy exactly the right license.
 
You need to raise a support ticket, the link is at the top right of the page. Support will be able to guide you as to what you need to do.
 
You have purchased a VirtualDJ 8 Plus license; there is no license number for this kind of license.

Simply log into the software with your login details (as used on the website) and the license will be activated.

You actually had the wrong license too, however support have corrected this for you :)
 


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