adz10
Hi all, I have spent the last week and a half trying to figure this out and simply can't, so I decided to post here to see if anyone has experienced the same issues or has advice.
I have a brand new Surface Pro 4, i7 processor, 16gb ram, top of the range, I have no issues with it ever, I can work on it all day and night without a problem, until I start using VDJ when it just freezes randomly. It might be 5 minutes into a performance or 3 hours in, its random. The music will continue playing through the speakers, I am using a Hercules RMX2 controller as the sound card, I can even still control the music with the controller (using the volume sliders, etc), but the screen is just frozen, can't move the mouse or use the keyboard, nothing. I have to hold down the power button and restart the computer to get going again. This is obviously a nightmare when I am performing live.
Any ideas? I really need to get this sorted as its now the busiest time of the year for me.
I have a brand new Surface Pro 4, i7 processor, 16gb ram, top of the range, I have no issues with it ever, I can work on it all day and night without a problem, until I start using VDJ when it just freezes randomly. It might be 5 minutes into a performance or 3 hours in, its random. The music will continue playing through the speakers, I am using a Hercules RMX2 controller as the sound card, I can even still control the music with the controller (using the volume sliders, etc), but the screen is just frozen, can't move the mouse or use the keyboard, nothing. I have to hold down the power button and restart the computer to get going again. This is obviously a nightmare when I am performing live.
Any ideas? I really need to get this sorted as its now the busiest time of the year for me.
geposted Fri 18 Nov 16 @ 11:07 am
PachN
Does it freeze without the controller connected?
geposted Fri 18 Nov 16 @ 11:16 am
adz10
PachN wrote :
Does it freeze without the controller connected?
I have not tested that yet, but that is a good point, I will perhaps leave it overnight tonight on autoplay to test. If it does would you have any recommendations on what to do?
thanks!
geposted Fri 18 Nov 16 @ 11:23 am
PachN
Most of the time it is the controller or controller's driver that causes problems.
Make sure you set the "selective USB suspending" to deactivated.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/what-does-usb-selective-suspend-mean/71fa747b-914f-4d17-b476-cf4bb1bb783c
There are various instrucrions to optimise a PC for DJing Software. You can find them easily with Google or here on the Wiki.
There even is a tool to optimize your PC.
http://virtualdj.com/forums/192988/addons/PC_Optimizer.html
You can try that too.
Make sure you set the "selective USB suspending" to deactivated.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/what-does-usb-selective-suspend-mean/71fa747b-914f-4d17-b476-cf4bb1bb783c
There are various instrucrions to optimise a PC for DJing Software. You can find them easily with Google or here on the Wiki.
There even is a tool to optimize your PC.
http://virtualdj.com/forums/192988/addons/PC_Optimizer.html
You can try that too.
geposted Fri 18 Nov 16 @ 11:33 am
adz10
PachN wrote :
Most of the time it is the controller or controller's driver that causes problems.
Make sure you set the "selective USB suspending" to deactivated.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/what-does-usb-selective-suspend-mean/71fa747b-914f-4d17-b476-cf4bb1bb783c
Make sure you set the "selective USB suspending" to deactivated.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/what-does-usb-selective-suspend-mean/71fa747b-914f-4d17-b476-cf4bb1bb783c
Do you know where i can find "selective USB suspending" in Windows 10?
geposted Fri 18 Nov 16 @ 11:46 am
DJ Varium
Its in the advanced power options i think, with windows 10 just type power options at the bottom and it will bring it up. I changed mine to that setting last night funnily enough, think thats where it was because i was configuring all the other options to speed laptop up. It brings up an expandable list tree which you have to open the USB settings and then its in there, you have the option for battery power and mains power.
geposted Fri 18 Nov 16 @ 11:59 am
adz10
to update, none of this worked. I tried changing every setting possible and it still crashes. I am guessing its a problem between the Hercules RMX2 and the Surface Pro 4.
geposted Sun 20 Nov 16 @ 4:32 pm
groovindj
adz10 wrote :
5 minutes into a performance
when I am performing live.
its now the busiest time of the year for me.
when I am performing live.
its now the busiest time of the year for me.
Please note that Controller licenses are for home use only. If you're "busy" and "performing live" then you need a full Pro license or a Pro subscription.
geposted Sun 20 Nov 16 @ 4:45 pm
adz10
groovindj wrote :
Please note that Controller licenses are for home use only. If you're "busy" and "performing live" then you need a full Pro license or a Pro subscription.
adz10 wrote :
5 minutes into a performance
when I am performing live.
its now the busiest time of the year for me.
when I am performing live.
its now the busiest time of the year for me.
Please note that Controller licenses are for home use only. If you're "busy" and "performing live" then you need a full Pro license or a Pro subscription.
yes, live as in broadcasting, this is covered in a controller license?
geposted Sun 20 Nov 16 @ 5:01 pm
adz10
adz10 wrote :
Hi all, I have spent the last week and a half trying to figure this out and simply can't, so I decided to post here to see if anyone has experienced the same issues or has advice.
I have a brand new Surface Pro 4, i7 processor, 16gb ram, top of the range, I have no issues with it ever, I can work on it all day and night without a problem, until I start using VDJ when it just freezes randomly. It might be 5 minutes into a performance or 3 hours in, its random. The music will continue playing through the speakers, I am using a Hercules RMX2 controller as the sound card, I can even still control the music with the controller (using the volume sliders, etc), but the screen is just frozen, can't move the mouse or use the keyboard, nothing. I have to hold down the power button and restart the computer to get going again. This is obviously a nightmare when I am performing live.
Any ideas? I really need to get this sorted as its now the busiest time of the year for me.
I have a brand new Surface Pro 4, i7 processor, 16gb ram, top of the range, I have no issues with it ever, I can work on it all day and night without a problem, until I start using VDJ when it just freezes randomly. It might be 5 minutes into a performance or 3 hours in, its random. The music will continue playing through the speakers, I am using a Hercules RMX2 controller as the sound card, I can even still control the music with the controller (using the volume sliders, etc), but the screen is just frozen, can't move the mouse or use the keyboard, nothing. I have to hold down the power button and restart the computer to get going again. This is obviously a nightmare when I am performing live.
Any ideas? I really need to get this sorted as its now the busiest time of the year for me.
Anyone else having or had this problem?
geposted Tue 22 Nov 16 @ 11:42 pm
The Magic.DJ
I think ur license can't broadcast.
http://www.virtualdj.com/products/virtualdj/comparison.html
http://www.virtualdj.com/products/virtualdj/comparison.html
geposted Wed 23 Nov 16 @ 1:46 am
adz10
The Magic.DJ wrote :
It can, it even says so on that chart.
Can we get back to the subject of it actually working?
geposted Wed 23 Nov 16 @ 10:52 am
PachN
So you tried VDJ without the controller and it's still crashing?
geposted Wed 23 Nov 16 @ 11:08 am
wickedmix
I would say go through all the stuff here -> http://www.virtualdj.com/wiki/PC%20Optimize.html
still having issues post again.
also you might run a ram test
still having issues post again.
also you might run a ram test
geposted Wed 23 Nov 16 @ 11:11 am
wmortiz
I been having the same problem with or without the controller , I have the pro pay version. Never happen till one of the updates.
geposted Thu 09 Feb 17 @ 1:39 am