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Forum: VirtualDJ Technical Support

Topic: Cannot license product

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Hi,

Windows Vista Business

Im trying to register VDJ8.2 on the $19 subscription option, however when i open the licence page it triers to open a web address in its own browser but cant access it says site is down or cannot open address, my internet works and i can open other pages via my usual web browser please help

The following is the procedure I have followed:

- I open Virtual DJ - Downloaded from your site
- I click on configure - this opens
- I click on log in - this happens
- I click on license - the page opens,
- I then click on Subscription the page opens but then it give error, "Navigation to the web page was cancled"

I have internet accese

Please help mu apperciated
 
geposted Mon 06 Feb 17 @ 2:03 pm
 
 
Many thanks Guys im going to try this out tonight when i get home and post the resluts im hoping this will sort me out
 
ok Ran the host file in the link but cam back and told me no change to host file ???
Strange thing is I can log onto my account from within the VDJ APP its self but not access he licence page
 
On your computer, please navigate to this location using Windows/File Explorer:
C:\Windows\System32\drivers\etc

Open the hosts file up with notepad (or other text editing application, but not Wordpad or Microsoft Word.)

Please paste the contents into this thread and let's have a look.
 
Hi Dcomo,

here we go im at a loss:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
 
Do you have any firewall installed on your system ?
It seems that something is preventing VirtualDj to communicate with it's servers.
It could be a firewall or a wrongly configured anti-virus
 
Hi Phantom,

Let me check, I have disabled the firewall and still the same ill check the AV but very much doubt it,

cheers

Andrew
 


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