VirtualDJ - Licence Error

ControlleristMember since 2019

Hi,

I have a licence for a Numark controller, which I can see in my account online. However, when I now connect the controller it says I need to purchase a pro licence? I've logged out of my account and back in, the client says I have a licence, but it won't allow me to use the controller.

Thanks, Bruce

geposted Sat 12 Oct 24 @ 12:54 pm

djdad

PRO InfinityDevelopment ManagerMember since 2005

It appears that you use a Numark Platinum FX, but you had purchased a license for Platinum in the past.

Did you actually have a Platinum in the past (license purchased Aug 2020) and now you have a different model (the FX) ?

geposted Sat 12 Oct 24 @ 12:57 pm

brucieboy22 Country: GB

ControlleristMember since 2019

Thanks for the prompt response .... No, it's the same controller that I bought the licence with way back when :)

Bruce

geposted Sat 12 Oct 24 @ 2:46 pm

djdad

PRO InfinityDevelopment ManagerMember since 2005

Should be good now

geposted Sat 12 Oct 24 @ 5:20 pm

KKBouter